Thank you for visiting www.eleannakatsira.com We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat again! Eleanna Katsira fashion accessories provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Since Eleanna Katsira fashion accessories may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.
Legal Information
Being obliged to provide general information, according to the article 4 of the P.D. 131/2003, the provider informs that:
This website is expressly owned and operated by founder and designer Katsira Eleni Anna , the full trade name is “Eleanna Katsira fashion accessories”.
Geographic address at which the provider is located is :8 Olympias str., 15343, Athens, Greece .
email: info@eleannakatsira.com
This website in its entirety is protected by copyright, which you can read on the copyright section.
Inaccuracies
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.eleannakatsira.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Eleanna Katsira product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Eleanna Katsira shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Eleanna Katsira shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and you have been charged. If your credit card or account has already been charged for the purchase and your order is cancelled, Eleanna Katsira shall issue a credit to you in the amount of the incorrect price.
Availability
Please understand that all of our featured items are made-to-order and subject to availability, stock cannot always be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.eleannakatsira.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner.
Pricing
Our European website displays pricing in EURO. The actual prices charged will be shown in EURO during the checkout process.
Product Information
Eleanna Katsira offers all the necessary information of the products displayed on its website, price, size conversions and measurements, leather quality, delivery cost, VAT and payments method.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to variations in monitor display, we cannot guarantee that your display of color will be accurate.
Order Confirmation
You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total. To check the status of your order, you can contact us at anytime, with your order number.
Delivery Information
Please allow between 5 – 10 days for the products to be made as they are all made-to-order, unless otherwise stated. You will receive a confirmation emails with your tracking number once your products has been sent. Should any unforeseen delay occur, you will be notified within 5 days of placing your order. After being shipped, your order will be delivered in 4-10 working days, through international mail – Hellenic Post. Eleanna Katsira will send you an email with the tracking number. A signature will be required upon delivery.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control, due to the Post Office delays.
Express delivery is not available except if you are living in Greece – in that case please contact us at info@eleannakatsira.com.
Please be aware that customers are responsible for payment of any local customs duties.
Returns & Exchanges
If you are not satisfied with your purchase for any reason, please let us know so we can take care of you.
Our policy
When you buy something from us, we hope you love it. However, should you change your mind , you can return your purchase by post within 14 days. Be sure to return your items in their original condition, along with the packaging and please attach the receipt with it too. This right of exchange or return is in addition to your legal rights as a consumer which is unaffected. You can either claim a refund or an exchange only once .
Exchanges
Should you wish to exchange an item, please contact us by email at: info@eleannakatsira.com. You will be obliged to the shipping expenses of the return, but not pay shipping for your exchanged replacement. Please note that we can only exchange an item at its original condition.
Returns by post
You should send your package using a secure or traceable method and keep your proof of postage. In order to value your return or exchange request, you need to inform us by email at: info@eleannakatsira.com before posting the goods.
Please enclose a letter with the return reason, detailing each item, quantity, and why you are sending the item(s) back.
Please send your goods to:
Eleanna Katsira fashion accessories, Eleni Anna Katsira, 8 Olympias str, 15343, Athens , Greece
Processing your refunds
We will email you to let you know when your refund has been processed. Most returns will process in approximately 1-2 weeks although, on occasion, some returns may take up to 28 days to be processed. Your refund will be credited back to your Paypal account, that will tell us. Our delivery charges are non-refundable, and Eleanna Katsira is not responsible for delivery fees, any local customs duties or lost returns.
Privacy & Security Policy
Ensuring the privacy and security of your personal information is very important to us. We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.
Customer Service
When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to monitor and/or improve our products or website.
Wholesale Enquiries
For Greece and Cyprus wholesale enquiries to be directed at
Mia Evgeniadis (Sales Representative)
SHOWROOM10
ACHAIOU 15-17
KOLONAKI 10675
ATHENS, GREECE
MOB: 00306932465758
TEL: 00302111829931